Contact Us

If you need assistance while using the silveroakbet-ca.com website operated in connection with Silver Oak Casino, you may contact our support team through the secure contact form below. Please provide your name, a valid email address or preferred messenger contact, and a clear description of your request so that we can direct it to the appropriate department (for example: general account questions, payment issues, technical problems, or responsible gambling concerns).

Customer support is available 24/7. We aim to reply to most inquiries within one business day; however, complex matters (including payment investigations or dispute-related reviews) may take longer. For time-sensitive questions about your Silver Oak Casino account, you may also write directly to our primary support email at [email protected]. Please do not include your full payment card number or other highly sensitive financial details in the contact form or email.

By contacting us, you acknowledge that your message will be processed by the offshore operator associated with Ace Revenue Group (Costa Rica business registry ID 3-102-646282) for the purpose of handling your inquiry, in line with the applicable privacy practices referenced on silveroakcasino.com. As Silver Oak Casino targets Canadian players from an offshore environment without a Canadian iGaming licence (including no AGCO licence for Ontario), please note that your request, complaint, or dispute will be handled internally by our support and risk teams and is not subject to an independent Canadian dispute resolution body or regulator.

Nothing on this contact page constitutes legal, financial, or tax advice. If you are unsure about your rights under Canadian law, your obligations in relation to cross-border gambling, or the potential risks of playing with an offshore operator, you should seek independent professional advice in your province or territory before depositing or continuing to use the services promoted on silveroakbet-ca.com.